Tuesday April 22nd- 9am PST/12 noon EST/ 6pm CET
Building Agent Co-pilots for Proactive Call Centers
As businesses become more digital, call centers are under growing pressure to deliver exceptional customer service at scale. But upsell opportunities are often missed when agents focus on resolving customer issues quickly and moving on to the next call.
What if you could provide call centers with a GenAI-powered agent co-pilot, that identifies these opportunities, delivers personalized information at the right moment, and helps agents close the deal?
Watch our webinar and discover:
- How to build and operationalize agent co-pilots at scale
- Strategies for ensuring optimal performance and accuracy in production
- Ways to leverage post-call analysis for agent evaluations, training and more
- What an agent co-pilot looks like in action
The session will feature a live Q&A, where you can ask questions related to your GenAI use case, ML pipeline or AI application, and receive expert tips.
Can’t attend the live webinar? Register to receive the recording and watch it at your convenience.
Presented By
Guy Lecker
ML Engineering Team Lead, Iguazio (acquired by McKinsey)
Nick Schenone
Senior ML Engineer, Iguazio (acquired by McKinsey)